RECEPTION ASSISTANT / RECEPTIONIST

This opportunity is for you!

We are looking for a Reception Assistant / Receptionist.

You will be the first point of contact for our guests, providing them with a warm welcome and valuable information about our facilities, hotel services and local activities.

Your main responsibility will be to ensure an exceptional experience for our guests, managing the check-in, check-out and check-in process in an efficient and professional manner. You will be dealing with guest requests, either by email or telephone, managing room bookings, resolving issues and ensuring that all interactions meet our quality standards.

This is also an opportunity to demonstrate your language skills, as you will be interacting with international clients; you must be fluent in professional English (other languages are an asset).

We are looking for someone with experience in similar roles, with a strong focus on customer service. A degree in Tourism or a degree in ADE/TADE would be an advantage, as well as previous experience in handling the HESTIA PMS, knowledge of accounting and Revenue Management, Excel, Office and IT in general.

Requirements:

• Residence in Calpe or surrounding area.
• Availability to work morning, afternoon or evening shifts and weekends.
• Responsible person, with positive attitude and service vocation.
• Ability to work in a team.

We value:

• Previous experience in the management of PMS HESTIA.
• Diploma in Tourism or Degree in ADE/TADE
• Knowledge of accounting and Revenue Management, Excel, Office and IT in general.
• Languages